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Study: Americans Getting News Across Several Social Networking Platforms

In the latest study from the Pew Research Center on the role of social media and news, Americans are learning about current events and affairs through multiple social media sites. In this US Today article, see which social media site leads the way.

"In studying news consumption at 11 of the most popular social media platforms, Pew researchers found that more than a quarter of U.S. adults -- 26% -- rely on both Facebook and Twitter to have news headlines delivered to their computer, tablet or phone, says the report, completed in collaboration with the John S. and James L. Knight Foundation."

Full article: http://www.usatoday.com/story/money/business/2013/11/14/pew-study-social-media-news/3544443/

Ten Most Influential Tweets Named

People are breaking news, communicating from space, spurring country protests and changing the world with only 140 characters. See which tweets top the list according to Yahoo! Finance:

"Twitter (TWTR), which is set to start trading on the NYSE Thursday in the largest tech IPO since Facebook's (FB) disastrous debut, has transformed the way we consume information and communicate across every category of human interest. This includes everything from breaking news, politics and religion to entertainment, advertising and mass-protest organizing."

Full article: http://finance.yahoo.com/news/the-10-greatest-tweets-of-all-time-203151120.html  

$350,000 Slap for Fake Reviews

 Putting fake reviews about your product or service can cost you dearly...and yes, there are ways to spot fakes. See this from the New York Times:

"New York regulators will announce on Monday the most comprehensive crackdown to date on deceptive reviews on the Internet. Agreements have been reached with 19 companies to cease their misleading practices and pay a total of $350,000 in penalties."

full article: http://www.nytimes.com/2013/09/23/technology/give-yourself-4-stars-online-it-might-cost-you.html?partner=rss&_r=2&

California Lawyer

Courtly Manners: Better to Type, or to Talk?

Delivering painful or delicate news via email or text message can be risky. When a client opens a message, there is no reassuring voice or facial expression to clarify intent. Throw in jokes or sarcasm (which are typically lost in translation anyway), and you're likely adding insult to insult.

Even seasoned attorneys can make the same misjudgments, so many firms are taking preventive action. Here are a few signs that you need face time or a telephone chat:

- The subject of the exchange is sensitive, or has the potential to escalate.

- Communications shift from addressing facts to opinion or critique.

- Messages become strained or abrupt; a coolness permeates the conversation and the usual pleasantries are forgone.
Like insurance, a telephone conversation can go a long way toward protecting your client relationship. And when you hang up the conversation is over, whereas an email can live forever.

A good rule of thumb for email: When in doubt, don't send it out; pick up the phone.

Published October 2013