Courtly Manners: The Inner Beauty Contest
You are about to exit the freeway when suddenly a white SLS Mercedes cuts you off, causing you to slam on your brakes and slosh your now-not-so-large coffee around the car. Moments later, as you pass the offending driver, you pause and let your fingers do the talking. Lucky you? Not if half an hour later said driver walks in as the GC heading up the beauty contest that's been six months in the works. She is not amused.
Regardless of how the other driver tells the story, the fact remains that you flipped her off and she is now in a position to return the favor.
According to the Emily Post Institute, three factors influence relationships: appearance, actions, and words. Misuse of any of these factors repels potential clients, and two of these occur before you ever open your mouth.