Courtly Manners: Are Your Emails Rude?
At a legal industry retreat where 25 attorneys from various firms and companies are discussing business outreach strategy, opinions about email etiquette fly around the room - many delivered like an unwelcome gift from a seagull.
"No one cares if you sign your name or not to an email," one attorney says with a dismissive wave of her hand. "That's what my signature block is for," another litigator says tiredly. "The person already knows who I am," snorts a third. Then, in a quiet voice, the general counsel for a $2 billion company taps his pen and says, "It matters to me."
That should be a wake-up call. Exactly how good is your "e-image"? Are your messages abrupt or lazy? Do they convey indifference to others? They may if you routinely omit the words please and thank you. In the absence of "please," your email is a demand, and sans, "thank you," it suggests you take someone for granted. In both cases, it implies that the person is not important or deserving of your attention. "It bothers me when people leave please and thank you off, as if our business is expected," chimes in a GC from one of the largest banks in the nation.Read Crystal's full article published at California Lawyer.
Published June 2013