Crystal has a talent for social engineering that brings out the best in the participants in meetings or events regardless of the objective or setting. Other participants were unaware of her coaching which contributed greatly to enhancing our market position.
- John Pritchard, Partner, Pillsbury Winthrop Shaw Pittman LLP, New York, NY
We were referred to Crystal Rockwood from the Emily Post Institute. The business etiquette seminar that Crystal provided to our ownership team has reinforced our belief that etiquette yields a distinct advantage in business relations. We came away excited about how we could improve our client, team member and vendor relations.
- Kim Beck, Co-Chair, Ruiz Foods, Inc, Dinuba, CA
Business Etiquette
Phone calls not returned, inappropriate emails sent, thank-you cards not sent, a chilly ‘welcome’ at the reception desk—what would your clients, patients or customers really say about yours or your colleagues’ business manners?
Quality customer service is critical in today’s economy. From tech-etiquette to hosting a business dinner, smart organizations know business etiquette can be the deciding factor on who gets new or repeat business.
We’ll assess your current level of client service and recommend ways to sharpen your business etiquette advantage. Peter Post, of the Emily Post Institute, says whether you are a job applicant or pitching a new client, “Your skills can get you in the door; your people skills are what can seal the deal.”
Etiquette gives the Advantage in Business Development:
Learn what three factors influence improving relationships the most and how business etiquette differentiates you from your competitors. Topics can be customized for a half or full-day seminar:
- Client Entertaining
- Tech-Etiquette
- New Hires
- Meetings
- Handling Awkward Situations
- Business Socializing and Travel
- Table Manners
- Introductions
- Image Maintenance and Enhancement
- Workplace Etiquette
Have an etiquette question? (JavaScript must be enabled to view this email address)
Crystal’s Cuts Blog
What differentiates excellent service from forgettable service? Since no one can be 100% perfect, it is often, how shortcomings are handled. Addressing mistakes and making amends cements customer loyalty. From time to time, we add companies, places or individuals to our Crystal’s Cuts Blog for giving exemplary service.